So I purchased a 2A4Life lock box on 31 May 2021 and Sunday it wouldn't open. I tried the combination, the fingerprint scanner. It went thru all the noises that are normal but wouldn't release the door. I chatted live with the company and they said to fill out the warranty information online. I went and filled out the info and it said 1 to 3 days before I would hear from someone. Well Monday morning i got an email saying the I didn't purchase the 1 year extended warranty and the 90 day warranty had expired. So I took the safe apart and found this little black plastic piece that released the door broken.
So i used super glue and a little steel wire to hold the cam on the shaft and it worked. Well that is until I put my self defense took into the box and the added weight was just to much for my repair and the cam broke again. I contacted the company again to see if they could send me the part. They asked for some pictures so I took it apart again to get pictures. They replied to the pictures that they didn't have any repair parts to send me. So why did they ask for pictures if they didn't have any parts? Don't know the answer to that question. So I am going to take it apart again and make a cam out of aluminum and see if I can get that to work.
The cam in action.
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